The Hughes Customer Gateway provides all the tools and information enterprises need to monitor their networks with ease.Download (2.66 MB)
Keeping track of a large-scale distributed WAN network is a complex business. Enter the Hughes Customer Gateway, a monitoring solution designed to help Hughes Managed Services customers stay in control. An exclusive Web-based tracking, performance, and fault management tool, the Hughes Customer Gateway monitors all Hughes satellite, 3G/wireless, and landline technologies deployed within the enterprise.
With a full suite of customizable features, the easy-to-use Hughes Customer Gateway ensures a higher standard of network monitoring than ever before. It also hosts an end-to-end view of all customer touch points including installation tracking, trouble reporting, and helpdesk training needs. Plus, using the Hughes Customer Gateway to address common challenges associated with monitoring multiple systems will result in increased uptime, optimized application performance, and faster outage recovery.
Access real-time network status and fault management data
Create and monitor trouble tickets
Track installation from initial scheduling to completion/p>
Conduct trend analysis, troubleshooting, and capacity planning
The Hughes Customer Gateway portal enables the enterprise to look at both individual sites and the network as a whole.
Fault Management provides a view of attributes that could impact a site and its performance, enabling early detection of problems and faster resolution of network issues.
Easy-to-understand graphics such as pie charts, bar charts, and maps show network availability, site problems, and weather-related events
View enhanced geographic grouping, summary status, Tier 1 diagnostics, hierarchical views, and archiving
Performance Management provides deep network visibility with historical and real-time reports at the site, network, and application levels.
Monitor and troubleshoot end-to-end application performance.
Access information such as top applications, top hosts, and related statistics to gain insight into how the network is performing, including trend analysis, network planning, and troubleshooting to improve performance.
View multi-transport, on-demand reports showing traffic volume and top talkers.
Logistics and Support Management
One-click access to all needed information
Enhanced network ticket review capability
Two-tier help desk support
Sophisticated search and find navigational features
Repair and installation calendar
Online knowledge base
Dashboard for integrated top-level status view
Remote site status, including photos
The best way to get to the heart of problems is to understand exactly where those problems are. To help the enterprise do that, Hughes proactive services provide:
Proactive problem notification
Automatic trouble ticket generation
The Hughes Customer Gateway also provides direct access to systems that monitor the network:
Geographic map views
Sites in dial backup
Alarms can be filtered by equipment type:
CPE (Customer premises equipment)
NOC (Network operations center)
VADB (Virtual automatic dial backup)
The Hughes Customer Gateway is offered as part of every Hughes Managed Service. For enterprises that want an even higher level of control, optional advanced features are available on a fee-for-service basis. Contact your sales representative for more information.
When enterprises seek a managed services provider, they look for technology and market leadership, deep experience, and strong customer support. For over 30 years, Hughes has led the market in satellite technology, innovation, and service. Now, with combined landline and wireless platforms and single- source management, Hughes Managed Services takes networking to the highest level and empowers companies to achieve seamless connectivity, extend their reach, and expand their competitive horizons.
The Hughes portfolio of managed services combines the best of landline, wireless, and satellite broadband technologies, state-of-the-art management systems, and a dedicated program management team to deliver turnkey solutions to businesses in all industries.
The Hughes Customer Gateway provides enterprises with the data and tools they need to better manage their network environments. And that means greater uptime, optimal application performance, and faster recovery from outages—for a true competitive advantage in the marketplace.
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