Hughes

Banking & Finance

The business of retail banking is in the midst of a dramatic paradigm change. The rise of competitive financial technology (FinTech) companies, the focus on digital native consumers, and the impact of sustained low interest rates have created a perfect storm that is transforming retail banking.

As banks become increasingly dependent on technology to differentiate the customer experience, they also become increasingly dependent on the network. Insufficient capacity and high levels of congestion can ruin a customer’s experience at the branch. When self-service transactions fail to complete or video calls with live agents are too choppy to comprehend, customers become frustrated and refuse to use the very solutions banks are dependent upon to distinguish their brand.

In order to help shepherd in this new era of banking and support “Bank of the Future” initiatives, Hughes is leveraging innovative technologies to address retail banking’s demand for higher capacity access, high quality of service for real-time apps, robust network security and high-performance Wi-Fi.

Benefits for Banking

  • Network capacity and the need for new options: Hughes employs innovative technologies to achieve consistent, enterprise-grade service over broadband connections, addressing random packet loss by continuously taking real-time measurements of these dynamic connections. Hughes then deliberately shapes the data traffic to fit within the available capacity, avoiding packet loss resulting from insufficiency.

  • High quality of service for real-time apps: Hughes enforces QoS policies for video and voice apps to ensure network utilization aligns with business priorities.

  • Security must be a core competence: With increasingly frequent and sophisticated cyber attacks, network security is vital to a bank’s strategy. As evidenced by recent high profile credit card breaches, affected retailers can suffer significant losses in both sales and brand reputation. Customers simply won’t visit locations or organizations they do not trust. When it comes to network security, the strength and scope of any solution must exceed the severity of the threat. Powerful Next Generation Firewall (NGFW) with Unified Threat Management (UTM) capabilities are required to deliver the strongest security possible. Hughes has partnered with leading network security firm, Fortinet, to natively integrate their market-dominating portfolio of network security products with Hughes' innovative WAN optimization capabilities.

  • Wi-Fi provides critical customer insights: After network capacity and security, the final piece to supporting in-store mobility lies within the bank itself—in the air. To drive customer adoption of a bank’s mobile application and employee utilization of Universal Banker tablets, banks need a flexible and robust Wi-Fi infrastructure that can deliver great performance and easily adapt to rapidly evolving market requirements.