WiFi Analytics Is Your Secret Weapon to Boost Store Operations August 09, 2018 Jeff Bradbury WiFi Analytics Retail Technology false WiFi analytics supports and influences store marketing and merchandising in many ways. Whether applying key takeaways from the online experience to in-store shopping or using data to target competitor advertising on the spot, these kinds of sophisticated customer insights are changing the way retailers merchandise and market their goods. Obtaining better insights into which promotions drive store traffic and how product placement drives customer engagement is a way of capitalizing on WiFi analytics (also called location analytics) and creating testable predictions for future store initiatives. Make The Right Connection With HughesON Retail SolutionsThe connection your customers make with your store starts with your IT. As a managed services provider, Hughes delivers the IT you need for the experiences your customers expect, all without the hassle of management. Learn more about: Digital Signage Solutions to grow engagement Employee Engagement Tools to unite teams Managed SD-WAN to stay ahead of whatever's in store SD-WAN vs MPLS to make your journey to Network Nirvana These same tools and insights can be applied to improve a retailer’s operations, too. Let’s start with footfall and customer visit times. With accurate data aggregated over time, and even informed by previous results from store promotional activity, managers can plan staffing much more efficiently. By predicting peak times and down times based on real-time metrics, it’s easier to ensure adequate staff is available without over-staffing, no matter what programs and promotions are planned. Sometimes, retailers need to provide specifically trained staff for certain product or promotional offers. WiFi analytics allows managers to anticipate which areas of the store and times of the day are most likely to be busy around certain products or services. Such information provides insight into when and where certain staff needs to be on hand. Detailed heat maps of traffic patterns give retail management analytical insight that was previously only anecdotal. Understanding the impact of display placement in high-traffic areas allows the store to predict which areas are most valuable. This provides crucial data when negotiating space with third-party merchandisers co-located in the store. The placement of these third parties can have a significant influence on traffic flow throughout the store. This interrelated impact affects the value of the primary third-party space and may necessitate additional costs to offset any loss of value realized by other store zones. If you're considering implementing a WiFi analytics program, contact us and we'll help explain how analytics can help achieve your goals, marketing and beyond. Learn more: WiFi analytics: Improve customer experience, improve sales About the Author Jeff Bradbury works across markets to help distributed organizations identify trends that are driving digital transformation and adopt technologies critical to connecting their customers, employees, and locations. Follow Jeff Bradbury on LinkedIn and Twitter @TechXformation. Categories See All SD-WAN (48) Networking (18) Retail Technology (15) Managed Security (11) Conference (7) EMV (7) SASE (5) Digital Media (5) WiFi Analytics (4) Edge Computing (3) Managed Services (3) SCS (1) Popular Blogs MNSP: Preparing for C-store Digital TransformationAug 11, 2020 Two Strategies to Address Top CIO ConcernsAug 25, 2020 Who Can You Trust? Enterprise Security and Zero-Trust ApproachesSep 3, 2020 Why Not Test Drive a Managed SD-WAN Solution?Sep 10, 2020 The Self-Healing Powers of ML and AISep 15, 2020 Related Posts See All The Role of IT in Restaurant Technology - Q&A with Tim Tang Tim Tang, Director, Enterprise Solutions September 12, 2019 Restaurant Insights: Have We Reached the Tipping Point in Third Party Delivery? Tim Tang, Director, Enterprise Solutions July 25, 2019 The Weakest Link in Retail Digital Transformation Tim Tang, Director, Enterprise Solutions July 18, 2019 Will Autonomous Checkouts Bear Fruit? Only With a Better Way to 'Go' Tim Tang, Director, Enterprise Solutions June 20, 2019 SD-WAN Can Increase Sales 41% and Four Other Stats C-Store Owners Must Know Brittany Hilton April 11, 2019 ENJOY THIS POST? This blog was featured in the September edition of our newsletter. Provide your email below to receive a monthly round-up of what’s happening in the world of connectivity! First Name Last Name Email Company Campaign ID CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.