Restaurant POS and Security Upgrade April 24, 2020 Resource Type Videos Categories: Managed Networks QSR Hughes recently upgraded the network of a large quick service restaurant chain, adding additional switches, integrating new payment terminals, and improving security. This popular drive-in restaurant decided the time was right to make these changes as part of a broader modernization effort. This effort included point of sale updates and changes required to meet updated PCI compliance standards. Given our long relationship as this customer's network partner, they came to us to help deliver this critical and complex effort. Their team told us, “You know us, you know our restaurants, and we need someone who can begin work immediately. We have a strict timeline because of the compliance change, so we have to start fast, deliver efficiently, and get it right the first time.” From both a networking and security perspective, updating a point of sale system and it’s payment terminals is a complex task because it involves working within an intricate web of communication, dealing with customer and payment information. This is exactly the type of environment that attracts bad actors looking to exploit under-protected systems. Normally, this type of job would require an engineer at each franchise location for several hours. In an effort to save time and money. the customer asked Hughes to design a system that could be updated remotely and installed by local restaurant employees instead of an engineer. When it comes to restaurant chains, you have to think about it like thousands of small businesses. Interrupting a franchisee, even for a few hours, has a big impact on that site, causing the restaurant to close, losing customers, and losing sales. It was really important that we come up with the solution that kept the day-to-day as normal as possible for the individual sites while we work. Not only did we come up with an automated way to perform the updates, but we also staffed up an overnight engineering team. This allowed Hughes to perform the installations and updates when the restaurants were closed so the business would not be affected. This significantly reduced the time required to upgrade each restaurant and created a pathway for Hughes to simplify and automate future updates. Our solution saved time, cut costs, and enabled the security our customer needed for future business growth. In fact, our efforts saved the restaurant chain over 2 million dollars. What really hit home for me was knowing we kept money in the pockets of the small business owner. Because Hughes went the extra mile, those franchisees were able to keep their restaurants open to serve their communities, and that feels good. Related Resources Videos Hurricane Crisis Response Actions April 24, 2020 2:50 Environmental Disaster Averted April 24, 2020 3:14 Whatever IT Takes for the Holidays April 24, 2020 4:01 Solution Sheets Hughes Fixed Wireless by 2pifi April 17, 2020 HughesON™ Managed Security Services August 21, 2018 Hughes HR4700 Branch Gateway May 30, 2018 HR4860 Secure SD-WAN Gateway May 18, 2018 Hughes Managed Services December 28, 2017 Infographics Why Hughes as a Managed Service Provider April 10, 2020 Digital First Diners Drive Network First Thinking March 23, 2020 HughesON Managed Services October 31, 2019 Digitally Empowered Stores Stretch Data Networks to the Breaking Point November 01, 2018 Managed SD-WAN November 15, 2016 eBooks State of the Brick and Mortar Stores March 25, 2020 Major Changes Coming to Your Network? February 25, 2020 Case Studies Global Brand Deploys Pan European Managed Network Solution February 05, 2019 A Leading Retail Petroleum Franchisee Enjoys Faster Network via HughesON ActiveTechnologies July 10, 2018 M&T Bank Case Study April 10, 2017 VoIP Adoption Leads to Free PCI Upgrades for Major Quick Service Restaurant March 17, 2017 Report Hughes Networks SD-WAN Managed Service Ticks All the Right Boxes February 05, 2019 Service is a Key Ingredient November 06, 2018 Data Sheets Fortigate 30E April 17, 2017 News Articles Hughes Launches Fully Managed SD-WAN Solution for Distributed Organizations April 09, 2017 Retail EMV Adoption: Eyes Wide Open March 01, 2014 White Papers Managed SD-WAN: Delivers a Better Experience for Highly Distributed Organizations November 15, 2016