Closing the Gap Between Expectations and Experience November 05, 2019 Resource Type eBooks Categories: Employee Engagement & Training Retail Hospitality Restaurant Entertain and Educate Download ebook For many years, retailers have lamented the "Amazon effect"—the impact of e-commerce on the traditional brick and mortar business model due to shifting shopping patterns. What is often overlooked in that discussion in the power that Amazon and others, like Apple and Google, have had on boosting customer expectations. Related Resources Videos Hughes MediaSignage for Smart TVs April 14, 2021 1:33 HughesON Digital Menu Boards Overview April 14, 2021 0:52 Digital Promo Boards Overview April 14, 2021 1:48 Customer Experience Driven Store Technologies March 25, 2021 6:06 White Papers Executive Guide to the Future In-Store Retail Experience March 29, 2021 News Articles Retail Technology: A Guide to the Innovations Advancing Retail March 29, 2021 Infographics The Importance of Customer Experience March 25, 2021 Developing the Smart Workforce March 25, 2021 Case Studies Total Wine & More March 25, 2021 Brochures Digital Menu Boards March 25, 2021 Corporate DVR March 25, 2021 Virtual Classroom March 25, 2021