Closing the Gap Between Expectations and Experience November 05, 2019 Resource Type eBooks Categories: Employee Engagement & Training Retail Hospitality Restaurant Entertain and Educate Download ebook For many years, retailers have lamented the "Amazon effect"—the impact of e-commerce on the traditional brick and mortar business model due to shifting shopping patterns. What is often overlooked in that discussion in the power that Amazon and others, like Apple and Google, have had on boosting customer expectations. Related Resources eBooks eBook: Strengthen Your Connection to Remote Employees November 24, 2020 Plugging Into Benefits of Digital Signage - eBook October 27, 2020 Create a Culture of Transparency in Your Organization - eBook September 18, 2020 Give Employees A Voice - 6 Tips from Experts September 14, 2020 Listen up! Tips for Deploying an Effective Listening Strategy July 30, 2020 Case Studies CASE STUDY: Enhancing Campus Communication with Digital Signage October 26, 2020 Hotel Management Group Improves Housekeeper Training September 23, 2020 Data Sheets HS3500 Corporate DVR September 28, 2020 HS3500VM Corporate DVR September 28, 2020 HS3600 Corporate DVR September 28, 2020 MediaTraining September 24, 2020 Hughes MediaSignage for Compact SmartTVs August 06, 2020