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Listen up! Tips for Deploying an Effective Listening Strategy

According to a study conducted by author John Izzo, the number one reason employees don’t take more initiative at work is that their leaders fail to get their input before making decisions. In fact, he says, 64% of professionals polled said that “leaders making decisions without seeking input” was a top problem. Another 38% said that leaders dismiss their ideas without first exploring them; while 26% said there is little reward or recognition for playing outside the lines. 

COVID-19 is pushing organizations to find creative ways to revamp their operations, but remote work may be further hampering leaders’ willingness and ability to seek input. 

Here we present expert advice to encourage you to deploy an effective employee listening strategy to help you build a culture of trust, enhance your decision-making, and ultimately improve your customer experience.