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Supporting the Employee Experience – A Preview of NRF 2020

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Amid the post-holiday daze this January, retailers from around the U.S.–and the world–will come together in New York for the annual National Retail Federation (NRF) “Big Show.” It’s always an exciting event, with a preview of innovations that will change the retail experience in new and different ways. For example, at the Hughes booth, #5837, we’ll showcase frictionless checkout using the Skip application, one of a variety of network solutions that Hughes enables to support enhanced convenience at the point-of-decision and point-of-sale.

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But one area of increasing attention and opportunity at NRF is less about the customer experience and more about the employee experience.  We all know that the more engaged an employee is, the more productive and loyal they are. But did you know that the average cost to replace at $10/hour retail associate is about $3,000? With retail turnover hovering around 60%, employee engagement is nothing short of a business imperative. (Related: Learn more about our employee engagement tools).

If you’ll be at NRF this month, stop by the Hughes booth for a first-hand demonstration of  Hughes MediaSignage™, our turnkey suite of digital media solutions for employee engagement and training, including:

  • Corporate DVR/Video on Demand - for the deskless retail workforce, this solution comes with a remote control for search and play functionality. This allows the employee or group of employees to sit down in front of the appliance and bring up a searchable list of content, organized into categories and sub-categories.
  • Breakroom TV - a passive, flexible, easy-to-use, easy-to-setup employee engagement and corporate communications solution that enables retailers to enhance breakrooms. With Breakroom TV, you can offer live or on-demand TV programming from any satellite or cable provider, wrapped with real-time company information, local information, social media feeds, that are all displayed on the same HD screen.
  • HughesON™ MediaTraining – a hosted web solution that delivers employee communication and training in one easy-to-use, easy-to-setup service. The cloud-based system supports on-demand pre-recorded content or live video broadcasts.

When you visit our booth, you’ll also get a glimpse into our cloud-based digital menu and promotions boards and self-service kiosks. On all of our systems, creating, managing, and scheduling content is as simple as “drag and drop.” All configuration can be done in any browser, and no additional software or plugins are needed.

Also, while at the NRF Big Show, be sure to catch Hughes presenting at the Big Idea Sessions. Join us and our panel of Retail executives as we discuss the need for, and tactics to succeed in, developing and engaging employees.  The session, “Determining the needs and requirements of a retail employee communications system,” is Monday, January 13, at 9:15 a.m.

If you have questions about how to increase employee engagement, we have answers. Stop by our NRF booth #5837 where our experts will be on hand to showcase our technology and talk with you about your ideas and challenges. In the meantime, you can read about our employee engagement tools here.

For more information or to schedule an appointment with us at NRF, please visit our NRF event web page at https://business.hughes.com/nrf.

 

About the Author

Mike Tippets

Mike Tippets is the Vice President for Enterprise Marketing & Organizational Development at Hughes. He leads a team that helps multi-site businesses engage, communicate, grow and make The Right Connection with their staff and their customers.