Hughes

Whatever IT Takes for Your Success

Whatever IT Takes header

From the tireless to the fearless, watch the videos below to see how our professional extra milers go above and beyond.

   
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Courtney Conklin, Special Delivery for the Holidays
Job Title: Program Manager

Years With Hughes: 10.5

Approach to customer service: Going above and beyond for our customers, taking ownership to fix the things we can. And doing it all with a positive attitude and a focus on customer satisfaction.
Preparing Networks for Holiday Sized Crowds
Every year, Hughes helps one of our customer’s open 160 new kiosks to support their holiday expansion. Working quickly and to a strict plan, Hughes seamlessly deploys, integrates, and secures all sites in less than 4 weeks.
 

Click the video on the right to watch how we ensured our client were equipped for the holiday season.

Click Here to view Transcript
Michelle Baeza, Jumping Into Action In Crisis
Job Title: Senior Program Manager

Years With Hughes: 6

Approach to customer service: Any opportunity to go above and beyond should be explored as often as possible.
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Building Networks To Create a Lifeline For People In Need
When a hurricane destroyed the communication infrastructure in Puerto Rico, Hughes went the extra mile to get a big box warehouse store up and open for customers who desperately needed them.
 

Click the video on the left to learn how we helped a customer and a community recover.

Click Here to View Transcript

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Dorothy Gordon, Securing Customer Outcomes
Job Title: Principal Program Manager

Years With Hughes: 3.5

Approach to customer service: I understand that problems or mistakes impact our customers and show that we are absolutely committed to fixing them. I try to be the conduit of the message that Hughes cares.
Saving Millions on Deadline
When a client had to upgrade their POS system to meet key security and PCI compliance milestones, Hughes found a better way to deliver the upgrade with a side of cost savings.
 

Click the video on the right to learn how we upgraded security and PCI standards.

Click Here to view Transcript

Richard Hubley, Advancing Customer Safety
Job Title: Program Director

Years With Hughes: 39

Approach to customer service: Treat my customers in the same manner that I want myself and my family to be treated when we’re the customer.
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Protecting Against Environmental Disaster
When unreliable connectivity threatened to lead to disaster for our client, Hughes did whatever IT took.
 

Click the video on the left to watch how we engineered the way to safety.

Click Here to view Transcript

Focused on the Most Important Customer Experience. Yours.

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"The HughesON solution gives us the throughput and security we need to support our customers’ growing digital demands. It also makes us better prepared for the future." - Drew Martin, CIO Jack in the Box

 

 

 

"Hughes superior network backup solution and dependable 24/7 customer care gives us the confidence that we can deliver exceptional services to our customers." - Jim Finn, AVP Network Operations, M&T Bank

 

 

 

"Hughes has been a reliable, trusted partner for more than decade in helping us achieve the goal of making consumers’ lives easier." - Large Multinational Credit Card Company

 

See How Whatever IT Takes Drives Your Success.

Explore below or call us at 888-716-6856.

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